Payment confusion on DETR portal, applicants seek answers

LAS VEGAS (KLAS) – People who have been on unemployment benefit for months wonder if they will see another payment.

Many contact 8 News Nows to see if they are still eligible for the money they see on their portal.

Charles Lewis is one of the many job seekers looking for answers.

“I don’t know anything, let’s just say,” Lewis said. “I think I’m late, two or three weeks.”

He tells 8 News Now that his portal always shows money that is there.

“The fundamental situation is a lack of communication on the part of DETR,” he added.

Lewis said he was unable to get answers and turned to 8 News Now for help.

The Nevada Department of Employment, Training, and Rehabilitation (DETR) told 8 News Now that money listed on an applicant’s portal does not mean they are approved for that money.

Applicants are entitled to money if the conditions are met.

It’s also important to remember that DETR is back to the regular UI requirements established before the pandemic.

“In my file, I have an open claim and this claim has not been processed,” Lewis said.

DETR also reminds applicants that to be eligible for benefits in October 2021, they must have worked for a period of time between July 2020 and June 2021.

The problem many claimants face is that they did not work during the pandemic, which means they would not be eligible for pandemic extensions on September 11.

Lewis says his biggest problem is trying to answer questions.

“So all of a sudden they cut your funds, you’re done, not the communication which is a fundamental problem,” he added.


More information regarding state unemployment is listed below.

With the end of federal extended benefits, Nevada returned to its regular base period UI model.

As of September 5, 2021, UI benefits are based on the claimant’s earnings over a certain period, called the base period.

To learn more about the base period and how weekly unemployment insurance benefits are calculated, please refer to the claimant’s manual found HERE.

To be eligible for unemployment insurance benefits, you must meet one of the following conditions. You must have base period income which is:

  • Equal or greater than 1 ½ times the earnings of the highest quarter, or
  • Salaries in each of at least 3 of the 4 quarters of the last base period.

If you have proven to be financially eligible to open a new UI claim, this is what you are eligible for, not approved. Some claimants may be financially eligible to reapply for unemployment insurance but have not worked and therefore will not receive benefits. An application for unemployment insurance is valid for one year and funded for up to 26 weeks.

Unemployment insurance has always been a temporary bridge to employment after losing your job without you being responsible for it.

To collect an UI claim open, you must have worked and earned a salary during your base period.

Applicants and all Nevadans who are unemployed or seeking to change jobs are encouraged to use EmployNV.gov for help with resumes and applications, find open jobs, and learn more about training and development for in-demand careers. Many training options also offer financial assistance.

To have a JobConnect representative contact you for personalized job search assistance, complete this online form by clicking on HERE.


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